Privacy Policy

EasyHadya operates a service platform that allows users to access Hadya-related services and interact with participating organizations. We do not collect charitable donations within the app, and we are not a nonprofit organization. All payments are processed externally through third-party payment gateways.

This Privacy Policy outlines how we collect, use, and protect your information.

1. Information We Collect

We collect the following types of information:

A. Information You Provide

• Name
• Phone number
• Email address
• Basic profile details

B. Information Collected Automatically

• Device information
• IP address
• App usage data
• Crash logs
• Interaction analytics (for performance improvement)

C. Payment Information

• Payments are processed externally by third-party providers (e.g., Telr).
• We do not collect or store card numbers, CVVs, or sensitive payment data.

2. How We Use Your Information

We use your data for the following purposes:

To Provide the Service

• Create and manage your user account
• Enable access to app features
• Facilitate service requests made through the app

To Improve the App

• Monitor performance
• Fix issues
• Enhance user experience
• Improve app reliability

To Communicate

• Service-related notifications
• Transaction updates
• Support responses

Legal Compliance

• Fraud prevention
• Required record-keeping
• Dispute resolution

3. Payments & Donations – Important Clarification

EasyHadya does NOT:

• Collect charitable donations inside the app
• Use in-app purchases for donations
• Act as a charity or nonprofit

How Payments Work

• All payments are handled externally through secure third-party gateways.
• The user is redirected outside the app to complete the payment.

This complies with:

• ✔ Apple App Store Guideline 3.2.2
• ✔ Google Play Payment Policies

Charitable Donations

EasyHadya is a service provider platform and not a charity organization. We do not collect or facilitate any type of charitable donations, contributions, or financial assistance within the app. EasyHadya does not process donations in any form, and no in-app purchases or external links are used for donation purposes.

4. Sharing of Information

We may share limited information with:

• Secure payment processors (e.g., Telr)
• Hosting and cloud service providers
• Support tools
• Regulatory authorities when legally required

We never sell or rent your data.

5. Data Security

We use industry-standard security measures to protect your data, such as:

• Encrypted communication
• Secure storage
• Limited internal access
• Hashed credentials

6. User Rights

Depending on your region, you may request to:

• Access your personal data
• Update or correct your information
• Delete your account
• Request a copy of your data

You may contact us at support@easyhadya.com to make these requests.

7. Data Retention

We keep Personal Information only as long as necessary for:

• Providing the service
• Legal compliance
• Internal record-keeping

When no longer needed, your data is securely deleted.

8. Children's Privacy

The app is not intended for children under 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy over time. Continued use of the app means you accept any changes.

10. Contact Us

If you have questions or requests, please contact:
Email: info@easyhadya.comPhone: +966 55 898 0386Address: 8585 Muteb, Jeddah Al Rehab Dist., Saudi Arabia